Terms & Conditions

Terms and Conditions for GoPremier

Last Updated: September 2026

1. Acceptance of Terms

Thank you for using GoPremier ("App", "Platform", "We", "Us", or "Our"), managed and operated by ZSA Associates. These Terms and Conditions ("Terms") govern your access to and use of the GoPremier mobile applications (available on the Apple App Store and Google Play Store), website, and associated grocery delivery services (collectively, the "Services").

By downloading, installing, accessing, or using the GoPremier Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

We reserve the right to modify or update these Terms at any time. Material changes will be notified through the App or via email. Continued use of the Platform after updates constitutes your acceptance of the revised Terms.

Should you need any clarification, please contact us at: customercare@gopremier.pk

2. App Store & Google Play Store Mandated Disclosures

2.1 Acknowledgement: You acknowledge that these Terms are concluded between you and ZSA Associates (GoPremier) only, and not with Apple Inc. ("Apple") or Google LLC ("Google"). ZSA Associates is solely responsible for the App and its content.
2.2 Scope of License: The license granted to you for GoPremier is a limited, non-transferable, non-exclusive license to use the App on any Apple-branded or Android-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions and Google Play Terms of Service.
2.3 Maintenance and Support: ZSA Associates is solely responsible for providing any maintenance and support services with respect to the App. Apple and Google have no obligation whatsoever to furnish any maintenance and support services.
2.4 Warranty: ZSA Associates is solely responsible for any product warranties, whether express or implied by law. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple/Google for a refund of the purchase price (if applicable); and to the maximum extent permitted by law, Apple/Google will have no other warranty obligation whatsoever.
2.5 Product Claims: You acknowledge that ZSA Associates, not Apple or Google, is responsible for addressing any claims relating to the App, including: (i) product liability claims; (ii) compliance with applicable legal or regulatory requirements; and (iii) claims arising under consumer protection.
2.6 Intellectual Property Rights: In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, ZSA Associates will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
2.7 Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government or international embargo; and (ii) you are not listed on any U.S. Government or international list of prohibited or restricted parties.
2.8 Third-Party Beneficiary: Apple and Apple's subsidiaries, and Google and Google's subsidiaries, are third-party beneficiaries of these Terms. Upon your acceptance, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

3. Services Overview & Eligibility

3.1 Services: GoPremier operates an e-commerce and quick-commerce platform managed by ZSA Associates, connecting users with dark stores, supermarkets, and partner merchants to order grocery, household, personal care, and daily essential products for on-demand delivery.
3.2 Operating Hours: GoPremier operates and delivers 24 hours a day, 7 days a week (24/7), subject to emergency disruptions or scheduled maintenance.
3.3 Eligibility: You must be at least eighteen (18) years of age to register an account or place orders independently. Minors under 18 may use the Platform only under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.
3.4 Account Security: You are responsible for maintaining the confidentiality of your account login credentials (OTP, passwords) and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use.

4. User Conduct & Prohibited Content

You agree not to use the GoPremier Platform to:

Upload, post, or transmit any material that is unlawful, defamatory, abusive, obscene, invasive of privacy, or racially/ethnically objectionable.
Submit false, misleading, or synthetically generated information/reviews.
Interfere with, breach, or compromise the security features or server networks connected to the App.
Use automated bots, scrapers, or extraction tools to gather data from the Platform.
Harass, abuse, or threaten our delivery partners or support personnel. Violations will result in immediate account termination.

5. Orders, Pricing, Surcharges & Payments

5.1 Order Acceptance: Placing an order constitutes an offer to purchase products. GoPremier reserves the right to accept or decline your order for reasons including product unavailability, incorrect pricing, or suspected fraud.
5.2 Pricing & MRP: Prices and Maximum Retail Prices (MRP) displayed on the App are inclusive of applicable taxes. Prices are subject to change without prior notice due to market fluctuations or real-time catalog updates.
5.3 Service & Delivery Charges: Orders may be subject to delivery fees, surge charges (due to weather or peak demand), small-cart fees, or handling charges. All applicable charges will be transparently detailed at checkout.
5.4 Payment Methods: We accept Cash on Delivery (COD) and credit/debit card payment on delivery: you can ask for the rider to bring a card machine, and you pay on the machine at your door. Wallet credit may also be applied where available. By choosing a payment method, you confirm you are legally authorized to use it.

6. Cancellations, Returns & Refunds

6.1 User Cancellations: You may cancel an order before it is dispatched for delivery through the App. Once dispatched, cancellations are subject to a cancellation fee or denial.
6.2 Non-Returnable Items: Perishable goods (fresh produce, dairy, frozen items) and personal hygiene products are non-returnable once delivered, unless damaged, expired, or incorrect.
6.3 Returns & Proof: If you receive damaged, defective, expired, or missing items, you must report the issue via customer care within 72 hours (3 days) of delivery with clear photographic or video evidence.
6.4 Refund Processing: Permitted refunds will be processed within 5–7 business days to the original payment method or credited as GoPremier App Balance/Coupons, subject to banking timelines.

7. Licensing & Intellectual Property

All content, trademarks, logos, UI designs, software code, graphics, and text on the GoPremier Platform are the exclusive property of ZSA Associates or its licensors. You are granted a limited, revocable license to access the App for personal, non-commercial use only. Reproducing, reverse-engineering, or redistributing any portion of the Platform without written consent is strictly prohibited.

GoPremier is also built with the help of open-source software. We are grateful to the developers and communities behind these projects. Each package below is used under the terms of its own license; the full license text for any package is available in its public source repository or package registry entry (e.g. npmjs.com).

App Framework & UI

Next.js: MIT
React / React DOM: MIT
Zustand: MIT
Embla Carousel: MIT
Tailwind CSS: MIT
TypeScript: Apache-2.0

Backend, Storage & Delivery Infrastructure

Supabase JS Client / SSR helpers: MIT
AWS SDK for JavaScript (S3 client): Apache-2.0
Capacitor (Android app shell): MIT
web-push: MPL-2.0

File Processing (Catalog Uploads, Document Printing)

sharp (image processing): Apache-2.0
PDF.js (pdfjs-dist): Apache-2.0
ExcelJS: MIT
read-excel-file: MIT
PapaParse: MIT
heic2any: MIT
browser-image-compression: MIT
UTIF2: MIT
FFmpeg / FFprobe (via @ffmpeg-installer, @ffprobe-installer): LGPL-2.1 / GPL-2.0 (binary redistribution, unmodified)

On-Device Machine Learning

ONNX Runtime Web: MIT

This list covers GoPremier's principal open-source dependencies; it does not enumerate every transitive package pulled in by those libraries. If you believe an attribution is missing or incorrect, please contact us at customercare@gopremier.pk.

8. Account Deletion & Data Retention

8.1 Deletion Request Process: You can permanently delete your account and associated personal data directly within the app, without contacting anyone, via Account Privacy > Request to Delete Account. If you're unable to access the app, you may instead email customercare@gopremier.pk or call +92 333 847 7111.
8.2 30-Day Data Erasure Window: Upon receiving a valid deletion request, your account, profile details, and associated personal data will be permanently deleted from our active systems within thirty (30) days.
8.3 Statutory Exemptions: Following account deletion, certain transactional, tax, or billing records may be retained for longer periods strictly where required by applicable law or legitimate statutory compliance obligations.
8.4 Privacy Policy Alignment: Detailed procedures on how data is handled and deleted are provided in our Privacy Policy.

9. Disclaimers & Limitation of Liability

9.1 "As Is" Basis: The GoPremier Platform and Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied.
9.2 Delivery Timelines: Estimated delivery times are indicative only and not guaranteed. Delays caused by severe weather, heavy traffic, extreme demand, or force majeure events do not entitle users to automatic monetary damages.
9.3 Liability Cap: To the maximum extent permitted by law, GoPremier and ZSA Associates' maximum aggregate liability for any claim arising out of your use of the Services shall not exceed the total amount paid by you for the specific order giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless ZSA Associates, GoPremier, its officers, directors, employees, and delivery partners from any third-party claims, losses, liabilities, damages, or costs (including legal fees) arising from your misuse of the Platform, breach of these Terms, or violation of any law or third-party right.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal suit, action, or proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Lahore, Pakistan.

12. Contact Information & Complaints

For customer care, order support, account deletion requests, or reporting violations of these Terms, please contact us through our 24/7 channels:

GoPremier: Managed by ZSA Associates
Email: customercare@gopremier.pk
Complaint / Customer Support Line: +92 333 847 7111
Operating Hours: 24/7
Address: 152 CCA, Sector C, DHA Phase 6, Lahore, 54920, Pakistan

←