We collect information directly from you, automatically when you use our app, and through permission-based device features:

• •Account & Profile Data: Name, phone number, physical/delivery addresses, and account credentials. Sign-in is phone-number based (via WhatsApp one-time code); we do not collect a personal email address as part of account creation.
• •Transaction & Order History: Details regarding products purchased, payment status, and order history.
• •Uploaded Files & Documents: Documents, photos, or files submitted explicitly for our Document Printing service.
• •Location Data: Precise GPS location (with your permission) to locate your delivery address, calculate delivery fees and estimated delivery times, and route your order. The delivery addresses and map coordinates you save are stored with your account. Address search and map display use the Google Maps API, which receives the address text or coordinates you enter or select for that purpose.
• •Voice Search & Microphone: If you use voice search and allow microphone access, your voice is recorded only while you speak and sent to Google's Gemini service, which converts it to text. GoPremier does not save or retain the recording on its servers; Google processes it under its own terms. Typed searches may also be processed by Gemini to understand what you are looking for.
• •Push Notifications: If you allow notifications, we store a device notification token so we can send order status updates. You can turn notifications off in your device or browser settings at any time.
• •Device & Usage Data: IP address, device type and operating system version, app usage information, and crash logs. This includes anonymous performance measurements (such as page-load timings, browser and device type) collected through our hosting provider, Vercel, to keep the app fast. We do not use advertising identifiers (such as Apple's IDFA or Google's Advertising ID), we show no third-party ads, and we do not track you across other companies' apps or websites.

We use your data to deliver a fast and reliable quick-commerce experience, specifically to:

• •Fulfill grocery, meat, fresh produce, and general store orders.
• •Process and fulfill print requests via our Document Printing facility.
• •Route orders accurately to delivery drivers.
• •Record your order and your chosen payment method (cash on delivery, card on delivery using the rider's card machine, or wallet credit).
• •Send transactional communications, order status updates, and customer support messages.
• •Prevent fraud, unauthorized account access, and security breaches.

We believe in strict data minimization. Your data is retained only as long as necessary to provide our services and meet legal obligations:

• •Uploaded Documents & Images (Print Service): All user-uploaded files, documents, and images submitted for printing are permanently deleted from our servers within 3 days of upload.
• •Account Deletion & User Details Removal: If you request to delete your account or if an account is permanently closed, all associated personal identification details, saved addresses, and profile data are permanently purged from our primary systems within 30 days.
• •Order & Financial Logs: When an account is deleted we remove your delivery addresses and delivery notes from your past orders. A minimal record of each order (items, totals and dates) may be kept longer, without your name, phone number or address, where required for accounting, tax compliance or legal proceedings.

We do not sell, rent, or trade your personal information. We share data only with third parties essential for service delivery:

• •Delivery Partners & Drivers: Names, delivery address, and contact details necessary to fulfill orders.
• •Google (Maps & Gemini): Address search and map lookups (Google Maps API) and voice or typed search understanding (Google Gemini) process the data described above on our behalf.
• •Messaging Provider (WhatsApp): Your phone number is sent to Meta's WhatsApp Business Platform only to deliver your one-time login code.
• •App Store Platforms: Minimal operational analytics strictly complying with Apple App Store and Google Play Store policies.
• •Legal Compliance: When required by law enforcement, court order, or governmental authorities to comply with applicable legal processes.
• •Hosting & Performance Providers: Our hosting provider (Vercel) processes anonymous performance and device data to measure app speed. It is not used to identify you or for advertising.

You are in control of your personal data, on every platform where GoPremier is available (website, Android and iOS). You have the right to:

• •Delete Your Account: In the app, go to Account > Privacy > Request to Delete Account. You can also request deletion without installing or opening the app at https://gopremier.pk/delete-account, or by emailing customercare@gopremier.pk from your registered contact. Once confirmed, all account details are deleted within 30 days.
• •Access & Correct Data: Update or correct your profile details anytime within the app profile settings.
• •Revoke Permissions: Disable location, notification, camera, photo or file-access permissions through your Android or iOS device settings at any time.

For questions, privacy inquiries, or manual data removal requests, please reach out to us:

• •Operating Entity: ZSA Associates (GoPremier)
• •Customer Care Email: customercare@gopremier.pk
• •Complaints / Helpline: +92 333 847 7111
• •Address: 152 CCA, Sector C, DHA Phase 6, Lahore, 54920, Pakistan